Have questions? We've got answers! Here's everything you might want to know before placing your order.

When will my order arrive?

Orders are processed in 1–3 business days. Delivery takes 5–15 days depending on your location.

Is shipping free?

Yes! We offer free worldwide shipping — no minimum required.

Can I return a product?

Of course! You have 30 days to return any unused item. Just email us.

Where do you ship?

We ship worldwide. No matter where you are — beauty should reach you.

Do you offer gift packaging?

Not yet, but we wrap every order with care and intention.

How do I contact you?

Use our Contact Page or email: info@avyrae.com

Do you offer tracking for orders?

Yes! As soon as your order ships, you’ll receive a tracking link via email — so you and your pet can follow the journey together.

What if my order arrives damaged?

Oh no! That’s rare, but if it happens — send us a photo at info@avyrae.com within 48 hours and we’ll make it right.

Can I ask my mirror to contact you instead?

If only it could! But until then, it’s best to email us directly 😊

Still have a question?