Refund policy
Thank you for choosing Avyrae. We want you to love every order, so if something isn't right, the guidelines below explain how returns and refunds work.
Return Eligibility
- Return requests must be made within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as when they arrived.
- Items damaged through misuse or negligence, or returned in a different condition, may not be eligible for a refund.
Items That Cannot Be Returned
- Digital products and downloadable content
- Gift cards
- Clearance or final sale items marked as non-returnable
How to Start a Return
Email us at avyraeofficial@gmail.com with your order number, the reason for your return, and photos where relevant. Our team will review your request and send you instructions on where and how to return the item.
Refunds
- After your return arrives and has been inspected, we'll let you know whether your refund has been approved.
- Approved refunds are issued to your original payment method.
- Please allow 5–10 business days for the refund to show, depending on your bank or payment provider.
Damaged or Defective Items
If your item arrives damaged or defective, email avyraeofficial@gmail.com within 3 days of delivery and we'll send a replacement free of charge.
Return Shipping
- Return shipping costs are paid by the customer, unless the return is the result of our mistake (for example, a defective or incorrect item).
- Original shipping charges are not refundable.
Cancelling an Order
You can cancel an order within 24 hours of purchase as long as it hasn't shipped yet. To cancel, email avyraeofficial@gmail.com.
Contact Us
Questions about this policy? Get in touch at avyraeofficial@gmail.com and we'll be glad to help.